Terms and Conditions

TERMS OF SERVICE

This website is operated by Viking Fire Tools. Throughout the site, the terms “we,” “us,” and “our” refer to Viking Fire Tools. Viking Fire Tools offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SELLER DETAILS

The seller of products and services on this website is:

Ecom Consulting
Address: ul. Solipska nr 3, lok 5
VAT: PL5242986415
REGON: 526633169

For inquiries, please contact us through our website or via email at contact@vikingfiretools.com

SECTION 1 - TYPES AND SCOPE OF SERVICES PROVIDED ELECTRONICALLY

We offer an online platform through which we sell Viking Fire Tools products and provide associated information. The services provided electronically include but are not limited to:

  • Browsing our product catalog
  • Placing orders for products
  • Access to customer support
  • Submitting feedback and comments

The website is available for access 24/7, subject to downtime for maintenance or unforeseen technical issues.

We provide the following services electronically through our website: 

  1. Product Information and Display: Detailed descriptions, specifications, and pricing of Viking Fire Tools products.
  2. E-Commerce Services: Online purchase of products, including order placement, payment processing, and order tracking.
  3. Customer Support: Submission of inquiries and requests through our online forms or email.
  4. Account Management: Option to create and manage a user account to facilitate future purchases and order history access.

All services are available via our website 24/7, subject to maintenance or unexpected outages.

SECTION 2 - CONDITIONS FOR PROVIDING SERVICES ELECTRONICALLY

To access and use our website and services:
  • You must have a device with internet access and a modern web browser.
  • You are prohibited from providing unlawful content, including, but not limited to, content that violates intellectual property rights or any applicable laws and regulations.

By using our services, you confirm that all information provided is accurate, complete, and lawful.

SECTION 3 - CONDITIONS FOR ENTERING INTO AND TERMINATING AGREEMENTS FOR ELECTRONIC SERVICES

By placing an order on our website, you enter into a sales agreement with Ecom Consulting. This agreement becomes binding upon the acceptance of your order and payment confirmation. You may terminate the agreement by canceling your order before shipment or returning the product in accordance with our Return Policy.

We reserve the right to terminate or refuse services in the event of a breach of these Terms.

SECTION 4 - COMPLAINT HANDLING PROCEDURE

We are committed to ensuring your satisfaction with our services and products. If you have a complaint:

  1. Submit your complaint through our contact form or email us at contact@vikingfiretools.com.
  2. Provide details of the issue, including your order number, the nature of the complaint, and any relevant documentation.
  3. We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days.

If a resolution cannot be reached, you may escalate the matter to a relevant consumer protection authority.